![]() ![]() Select the Start button, type power plan in the Search box, and then select Choose a power plan.This method prevents your USB external drive from powering down. Resolution 5 - Disable USB selective suspend setting If your problem still exists, proceed to resolution 5. Your USB controllers will automatically install. Press and hold (or right-click) a device and select Uninstall. Expand Universal Serial Bus controllers.Select Start, then type device manager in the Search box, and then select Device Manager.This method resolves steps where the currently loaded USB driver has become unstable or corrupted. If your problem still exits, proceed to resolution 4. Follow the onscreen instructions to download and install the updates.If prompted, review the license agreement, then select I Accept.Select the check box next to the updates, then select Install updates.After the scan is complete, select Review optional updates. Select the Start button, type Windows Update in the Search box, and then select Windows Update in the results pane.This method will install the latest device drivers for your USB external hard drive. Resolution 3 - Install the latest Windows Updates If your problem still persists, proceed to resolution 3. Select the link and follow the onscreen instructions to download and install the hotfix. You will soon see an email from Microsoft with a download link for the hotfix. If you agree to the terms, select I Accept.Ĭheck the box next to your version of Windows 7, then enter your email in the boxes below.Įnter the word verification, then select Request hotfix.Ĭheck your email. If prompted, review the license agreement. Select View and request hotfix downloads > Select hotfix. Go to KB974476 The computer stops responding when an USB device resumes from the USB Selective Suspend state in Windows 7. ![]() If it does not, select Start Download > Open.įollow the onscreen instructions to complete the download and installation. If a User Account Control permission prompt occurs, select Yes. If 32-bit Operating System is listed next to System type, you're running the 32-bit (x86) version of Windows 7.If 64-bit Operating System is listed next to System type, you're running the 64-bit version of Windows 7.If you're unsure of which version of Windows 7 you are running, select the Start button, press and hold (or right-click) Computer > Properties.Under Update information, select Download the update package now that corresponds with your version of Windows 7. Go to KB976972 You encounter problems when you move data over USB from a Windows 7-based computer that has an NVIDIA USB EHCI chipset and at least 4 GB of RAM. The hotfixes in this method can resolve a known conflict with a USB external hard drive and Windows. Resolution 2 - Install hotfixes that resolve issues that may exist on Windows 7 ![]() If this method does not solve your issue, proceed to resolution 2. Instead, plug it directly into your computer.
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